Solving problems

A: My netbook doesn't work and i buy yesterday.


B: If it doesn't work i can offer an other model.


A: Ok, you need something?


B: Yes.


A: What do you need?


B: I need a ticket.


A: Ok, the code of ticket is 1234567890A.


B: Ok, i need 5 minutes of verify the ticket.


A: Ok.


5 minutes later...


B: Ok, the ticket is correct. In the next week you recive a packet with your new netbook.


A: Thanks for all, goodbye.


B: Goodbye.