TAKING A CALL
(Name) speaking. (El nom) parlant.
How can / may i help you? com puc / et puc ajudar?
ASKING TO WAIT
Hold the line, please. aguanta la linea per favor
Just a moment, please. esperi un moment per favor
ASKING FOR PERSONAL DETAILS
Can i have your name? puc sabe el teu nom
Can i have your addres?
ASKING FOR INFORMATION
What seems to be the problem?
COMPLAINING
I'm afraid it doesn't work properly.
I guess the product is faulty.
I'd like to change / return the item.
I'd like to have a refund.
APOLOGIZING
I'm sorry to hear that.
Sorry, but that's our return policy.
Thak you for being so patient.
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