Customer Complaints

TAKING A CALL

(Name) speaking.                                    (El nom) parlant.

 How can / may i help you?                      com puc / et puc ajudar?

 ASKING TO WAIT 

Hold the line, please.                      aguanta la linea per favor

                            

Just a moment, please.                   esperi un moment per favor   

ASKING FOR PERSONAL DETAILS

Can i have your name? puc sabe el teu nom

Can i have your addres?

ASKING FOR INFORMATION

What seems to be the problem?

COMPLAINING

I'm afraid it doesn't work properly.

I guess the product is faulty.

I'd like to change / return the item.

I'd like to have a refund.

APOLOGIZING

I'm sorry to hear that.

Sorry, but that's our return policy.

Thak you for being so patient.