Solving problems

A: My netbook doesn't work and i buy yesterday.


B: If it doesn't work i can offer an other model.


A: Ok, you need something?


B: Yes.


A: What do you need?


B: I need a ticket.


A: Ok, the code of ticket is 1234567890A.


B: Ok, i need 5 minutes of verify the ticket.


A: Ok.


5 minutes later...


B: Ok, the ticket is correct. In the next week you recive a packet with your new netbook.


A: Thanks for all, goodbye.


B: Goodbye.

Customer Complaints

TAKING A CALL

(Name) speaking.                                    (El nom) parlant.

 How can / may i help you?                      com puc / et puc ajudar?

 ASKING TO WAIT 

Hold the line, please.                      aguanta la linea per favor

                            

Just a moment, please.                   esperi un moment per favor   

ASKING FOR PERSONAL DETAILS

Can i have your name? puc sabe el teu nom

Can i have your addres?

ASKING FOR INFORMATION

What seems to be the problem?

COMPLAINING

I'm afraid it doesn't work properly.

I guess the product is faulty.

I'd like to change / return the item.

I'd like to have a refund.

APOLOGIZING

I'm sorry to hear that.

Sorry, but that's our return policy.

Thak you for being so patient.